Overview

While traveling out of town without a car, we were staying at a hotel that wasn't in walking distance of food. The hotel gave us contact info for Grubhub stating that was the only way to get food delivered. I ordered food from two restaurants and paid the high delivery fee. I then noticed they were charging me a membership that I never agreed to. I don't have an account and never authorized this BS. I have blocked this company and will certainly NEVER use them again.

Probably the best thing is the customer service. While occasionally orders are late or wrong they always make it right

Grub hub is the least dependable app for food delivery there is. Their drivers frequently have "emergencies" that result in canceled orders minutes before they are supposed to arrive and all they do is offer a tiny ass credit. DONT USE THEM FOR ANYTHING UNLESS YOU LIKE POOR SERVICE

Horrible business model. Drivers are allowed to continuously steal food and deliver to wrong locations with no punishment, while customers only get so many refunds before they start refusing to refund you despite not even receiving your food.

Ordered ELECTRONIC gift cards 3 days ago , contacted customer service all they had to say was “I’ll receive it soon” . Why am I waiting over 72 hours for an E-gift card????? Never buying from grub hub again !

Horrible experience. Drives won’t show up. I didn’t want to use this service, but someone requested it. I placed an order to the wrong restaurant by mistake. Within 10 minutes of realizing, I cancelled the order. Keep in mind, the order was for THE NEXT DAY, so no one would have been making the food. I went on Customer Service chat, and requested for it to be cancelled. They said they would cancel it and give me Grubhub Credit. Because this is on a WORK CREDIT CARD, I said no, it needs to be refunded to the credit card because this will mess up an expense report, and I could be liable for it. They went ahead and didn’t listen and processed the cancellation with Grubhub Credit. Then when I called and said I needed a refund to the credit card, because I could be responsible for this, they said, “Sorry, there’s nothing we can do.” What the?! I’ve never heard of this. So now I have to call my credit card company and make sure they know that this is an illegitimate charge. I’ve never heard of this kind of scammy practice before, and quite honestly, it’s disgusting.

The App is simple and straight forward and answers all my questions and being able to do this makes my life much easier.

Never delivered the order. I called the driver, he said he id. But I was actually standing outside waiting. Asked if he could tell me where he left it and i would go find itt. he said he left it 'there'. i said ok no problem, shoot me the picture maybe that can help me find it. He said I had to call customer service for that. I did. They said they could not help me and that they would escalate it to a supervisor. never heard back. Contacted a few days later to follow up and was was told no refund would be issued because I was credited for a drink that was not delivered before. So insane. Such poor customer service. I just wanted the food.

Out of 4 orders I’ve made on GH non were right! Things like dipping sauces were NEVER included with my meals yet they were always ordered. This has happened at Cracker Barrel, Jett’s pizza, and coop and run. I had ordered sauce on the side but received sauce on the chicken. Too hot for me to eat as it was dripping in buffalo sauce. Seems to me as much as I pay($37) for last nights order it SHOULD be CORRECT. Never has been so I reached out for help about this chronic BS. I was told they’d make sure it never happens again? Hahahaha right I believe that!!! I’ll go to another company now since I feel I’ve made too many excuses for the lack of professional assistance with GH. Take your money and go elsewhere. I can guarantee you won’t get your money’s worth with this company.

I ordered a few months ago with GH and never received my order. I thought I would try their services again today and guess what, my order from Crackle Barrel via GH never came!!

We’ve given this company many chances and I just can’t justify spending the money anymore. Drivers have either never shown up with the food, straight up stolen it, or both. On multiple occasions. No problems getting a refund, but ‘five dollars off your next order’ isn’t worth much when the order never shows up.

They don’t even deserve one star. This company is the worst with customer support, and they also have never gotten my order correct whenever I have ordered with them. They increase their prices and charge more than the restaurants and the food is NEVER on time. My most recent interaction with them was when I reached out to them due to my card being charged for grub hub plus, which was not on my account. My card was being used on another account and whenever I reached out to explain to them, it was not me, and I want this canceled. They repeatedly told me to reach out to my banking institution, which does me no good on canceling the Grubhub Plus. Not everyone has money that grows on trees. I explained to them multiple times that I cannot afford to cancel my debit card and get a new one as my bank charges for those types of things. They were still absolutely no help at all. I do not recommend this company to anyone. You are better off using DoorDash or Uber eats!!

The drivers consistently deliver other orders first. The latest is the driver picking up my food literally two miles from my house in Chattanooga and delivering another order to Georgia. I contacted customer service who basically blew it off but gave me a $10 credit. I texted the driver, and he said the app gave him another order, too. Grubhub says drivers choose what orders to pick up and deliver. The food is going to be ice cold if it gets here. Don’t care if Amazon is offering free delivery. Never using GrubHub again!

Amazon/GrubHub plus mistake! Of course i fell for the no delivery fee pitch that GrubHub made about themselves, if I signed up for the Amazon plus subscription. It only took three deliveries, each time calling GrubHub for a $5,46 refund before i was told i had to order $12 worth of food first before the delivery was free. So i did exactly that, and was charged again for delivery. Not worth the bad experience to continue using them. I wish everything was this easy in life to delete!! Bye GrubHub!!!

I've ordered twice via Grubhub and everything has been perfect! Plus they delivered in half of the time estimated. The drivers are polite and I like the fact that my order is delivered in a sealed bag that can't be tampered with. Excellent company and service!