Questions & Answers
Q :
When are they going to realize their business is $#*!? :)
A :
Never Folks keep using them Until they began to see decline in sales, they will not change
by Darryl698 - September 14, 2020
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They will never realize, they will just become bankrupt.
by Michael J. - March 27, 2020
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Q :
why you have no standards for correct delivery and have the nerve to charge a delivery fee plus a tip your co sucks big time
A :
Answer: Grub Hub does suck big time. No real answer. If you like cold food, delivered late and an "oh well" customer service attitude, Grub Hub is the company you should use.
by Martha146 - October 02, 2019
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Q :
Why is Grubhub so lousy?
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Because they have horrible business practices. Their drivers steal food, get away with it, and then grubhub bans YOUR account because they think you're at fault. Avoid at all costs.
by Beth097 - November 18, 2020
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Their system allows their drivers to steal food with no repercussions. You wind up paying almost double in nonspecific "fees" and tips that your driver may not even earn.
by Jared B. - June 08, 2020
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They simply don't care. You can have the best idea and product, but if you don't care about customer service or handle your customer poorly, you're in trouble.
by Candice.Newman - April 21, 2020
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Q :
Is it normal to take over 2 hours for delivery? If it is it should be stated before purchase.
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Yes, it is normal. Original delivery times are almost never met. No drivers, Lost Drivers, Poorly trained or untrained drivers.
by Curtis E. - February 29, 2020
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I read online that if a customer cancels the order, the driver still gets paid, and keeps the food. It's totally plausible that they just ignore the phone and wait for the order to cancel. I think this is what happened to me. I assume that this catches up with them eventually. Still, Grubhub should do something about this.
by Joy159 - February 28, 2020
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I'd be much happier with waiting 2 hours and getting my food. I waited 1.5 hours to be told that my food will not be coming today.
by Dianne R. - December 22, 2019
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Q :
Why do you take so much pride in providing poor service?
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They just don't care. Company motto must be "customer comes last". They simply trying to salvage whatever market share they can before they get bought out by a superior service that actually cares about customers.
by Carl091 - July 16, 2019
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Q :
Why has GrubHub the worst delivery system and the worst customer service? I have to wait 2 hours to get my food. Customer service is very rude. What are they doing to improve them?
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The Grubhub corporate model was not designed for customer satisfaction. It was designed to make money for WallStreet as an initial IPO company. Nobody cares about the customers, it's all about the IPO money and then the bankruptcy of the company as soon as it's stock performance fails. Get used to it, it's the new corporate model for all start ups in the US.
by Joanne146 - May 08, 2020
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It all starts at the top. Worst management, worst operational model, worst operational supervision, worst driver compensation.
by Johnny161 - March 01, 2020
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Q :
Is the CEO an idiot or just a Nazi?
A :
Yes, Yes, Yes Yes (I have to have at least 50 characters)
by Maxine.Daniels - February 28, 2020
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Yes, typical liberal thug. A strange mixture of arrogance and ignorance. He will be out of a job soon
by Hector524 - February 14, 2017
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Both
by Cassandra142 - November 12, 2016
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Q :
What is Grubhub doing to improve its customer service?
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As CEO I am committed to driving out customers and employees who are insufficiently enlightened and progressive. If you didn't vote for Hillary please take your business elsewhere.
by Kyle1 - November 12, 2016
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Well, for one the CEO is discriminating against employees with opposing political views and creating a hostile work environment. He is trying to force their resignations under the guise to "tolerance". This seems to be a highly unorthodox approach, however, so it's too soon to tell if it will do anything to improve the customer experience.
by Brandie R. - November 11, 2016
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Nothing. By this inaction I would say to quit using this bad business. Go with UberEats or maybe try getting your own food.
by Lewis M. - November 11, 2016
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Q :
Where the $#*! is my food? Did I really just pay almost $40 for two salads, 2.5 hours ago? Unbelievable.
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Wow, nice to know I wasn't the only one in this position!
by Hannah M. - October 26, 2020
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They are awful. Never got our food. Three and a half hours we waited. Then, we find out that they had canceled the order because something was wrong with the delivery window. The restaurant had closed!
by Snyder457 - July 11, 2020
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Haha! I feel ya! They suck and will refund if you complain enough.
by Alan.Simmons - December 18, 2019
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Q :
How do you cancel an order? I didn't realize it was going to take two freakin hours.
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You can't cancel an order with Grubhub I tried when I saw the delivery time was going to be 2 hours! I ended up ordering with the restaurant directly and it arrive within 40 minutes however, I was still on the phone with Grubhub trying to cancel my order the hadn't even been made in the restaurant claim they didn't have I was never able to get from service
by Hudson931 - November 21, 2022
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A: Company sucks, they would charge you a liter of your own blood then sell it back to you for double the price.
by Connor G. - November 10, 2016
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I called the number listed on Grub Hub site to cancel. I had put it on paypal, and worried they would process it anyway... based on a review I had seen on this site where it had happened to someone. No charges went to PayPal, but then I had threatened to press charges if that happened.
by Gordon671 - November 02, 2015
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